I ♥ KitchenAid
Six years ago for our wedding Cara and i got a KitchenAid mixer. It has served us well over the years it has a PTO (Power Take Off) for the many attachments that I bought like the cheese grater and the meat grinder. We had a lot of good times and ground a lot of cheese, but about a month ago it finally gave out. I was making some oatmeal cookies and a small poof of smoke came out and it just stopped.
My best efforts at resucitating it were unsuccessful. There was a large high power transistor that I considered replacing, and [unsurprisingly] they did not have anything suitable at radio shack. I decided that before I started de-soldering and ordering transistors off of the internet I would call to see in the help line coule do anything for me and my 8yo mixer.They did verify that it was indeed out of warrenty and then asked me several questions about what I was making...
Karen: How many cups of flour did it have.
John: I don't know about 4... I could look it up if you want the exact number
Karen: Could you
John: (clickety click) [recipe] 4 and a half (double recipe)
Karen: What speed were you using
John: [Shrug] 5?
Karen: Hold on let me talk to some people...
...
...
...
Karen: Well because that is out of warrenty we cannot replace the mixer with a new one.
John: Ok
Karen: But, we can send you a refurbeshed model if that will work
John: OK...
Karen: We don't carry the Epicurean model any more.
John: OK?
Karen: So we will have to give you the Professional 600 model. It is similar, but it has a 600W motor (instead of 475W) and it has a bigger bowl and a better drive train.
John: OK!
Karen went on to explain the shipping details, at which point I did not really care how much it would be to ship. And how much was it to ship? $0 both ways. I was somewhat amazed. She also said that they were backordered (whatever) and that it would probably be a couple weeks and to call after 3.The 3 weeks went by and called to see how much longer it would be. They said that they were still backordered for the refurbished models, but to give it another week. Two days later I got a brand new Pro600. I am not sure how or why.
Long story... (ok still kind of long). I made some whipped butter topping for an apple crisp and the new mixer is great. Although Cara did mention that is sounded like a jet engine was about to take off on our counter. So the moral of the story is when you get married you should register for a kitchenaid mixer.
RIP Mixy 2000 - 2008
